Dear Manager,
My family and I
recently spent a fortnight in Hotel Paloma as a suggestion by the Pegasus
Travel but unfortunately our stay was not quite satisfying for a couple of
reasons mentioned below.
First of all, most of
the information written in the brochure was false because it said the bus
service was always on time but in our case it was late. Upon arriving our
hotel, and getting our room took quite a long time. First viewpoint on our
rooms were that they were extremely dusty. With my spine craving for a rest, I
was certainly not pleased by how dirty the room looked.
Setting that aside,
calling for room service directly from the room, they took a lot of time which
was really annoying. The atmosphere was so hot and we were not surprised when
we came to know that our air-conditioner did not work. We visited the beach for
a walk to feel the cool breeze thinking it will make our mood better but it actually
made it worse. We ended up with eyesores caused by how polluted the beach was.
Completely opposite of what it said in the brochure “beautiful and unspoilt
beaches.”
My parents were quite
disappointed with me as it was my duty to book and plan this holiday but Hotel
Paloma did not live up with my family’s and my expectations at all. With my
aunt having an infant with her, she wanted to make the milk a bit cooler as
because the temperature was quite high, and to her surprise the freezer was not
working.
With so many
disappointments we decided to leave that hotel the same day we arrived. I
totally did not expect that kind of behaviour from your staff. No one was
punctual and nothing was in order. I humbly request you for a refund or another
holiday as compensation. I await your reply.
Yours Faithfully,
Janvi Patel
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